Step 1 · Developer self-service
Requests that took days now take an hour.
Developers order what they need through a self-service portal in Jira Service Management, with approvals and an asset catalog behind it. At BSH, creating AWS organization accounts and Microsoft Copilot accounts went from several days to one hour.
- Approvals built into the request, not chased by email
- A catalog of cloud resources in Assets as the single source
- A Confluence knowledge base and training, so people actually switch
Case study: change management for developer self-service →Success story: how BSH provisions its cloud infrastructure →

